How to fix Teams App Error “Unable to Fetch Details” on iPad

Users getting error “unable to fetch details” on iPad or Teams not working. Usually, user get this error when they try to access their calendar through Teams.

A Quick fix, logging off and re-log back can rectify this issue.

Furthermore, make sure that you have the latest iOS updates installed.

As a workaround, try to reinstalling MS Teams app on iPad by following these steps:

Firstly, go to the Settings -> then navigate to Data and storage -> after that Clear app data -> Storage -> Clear Cache.

Now, Uninstall app -> and then Restart your device -> Install MS Teams latest version from the app store and try again.

Here is a step by step guide (check 3rd solution) For macOS: Clear Teams Cache on mac

Furthermore, Also check your MDM profile settings using these steps:

Go to the Settings -> then go to General -> and then Profiles & Device Management.

To check are you using any ”Mobile Device Management” (MDM) software, which causing this issue.

Additionally, check this article’s 5th point for step by step guide - Clear Microsoft Teams Cache Files


Hope the above solution helps you to fix Microsoft Teams error “unable to fetch details” on iPad.

Please let us know in comments if this solution works for you. Also, if you found any solution let us know.

1 thought on “How to fix Teams App Error “Unable to Fetch Details” on iPad”

  1. Thank you so much. It’s work.
    iPad > Setting > Teams > Reset ‘Clear app data’,
    Log out Teams,
    Restart iPad,
    Log in Teams. Done ^^


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